Einwirken // Einführung

What? It's not only important to be able to set up the customer, but you must also have to be able to see them. You must also understand the basic value of Service. Neben the fact that you can not use Service to be able to use and use the customer to their body, their spirit or their presence always used to be a customer. Tom knows that the customers will experience the service. They can see an impression of the workstation. They can see if it is good and good and good. They can see the employees and see how the customers are given, how the vehicles are taken and taken over. In this case, they make a picture of the customer. Tom knows but also that the customers themselves are responsible for the service process. If a customer is responsible for the service process, so can he the whole plan to bring the whole plan together. The following: He's going to be afraid of his customer later as planned to get back. Is that the case? This customer is perhaps even more likely to be the bad service, although he is the cause of the reason. It is because the customer is not aware of how important they are for the service process and their quality. Unser Serviceexperte muss deshalb ein möglichst einzigartiges Serviceerlebnis für seine Kunden schaffen und diese gleichzeitig richtig anleiten, also führen, damit am Ende die gewünschte Qualität herauskommt. Doch wie führt man Kunden, die ja keine Mitarbeiter sind? Tom weiß es. Man muss sie überzeugen. Tom always tells his customers, by saying that they have a benefit, if they make it so, as he empfiehlt. So he changes his customers, that the customers have a positive experience and have their company positive results. He brings his conversations like that active listening to them. He finds their customers and scrubs their own thoughts. Bekommen Sie ein Gefühl für das Thema, indem Sie einen Tag lang aufschreiben, wie oft ein Kollege oder Ihr Chef etwas von Ihnen möchte, ohne dafür eine Begründung zu liefern. Fragen Sie sich, was Sie in den Momenten fühlen, in denen man Ihnen Aufgaben zuteilt, ohne Ihnen die Hintergründe zu verraten. Notieren Sie Ihre Eindrücke. Tom zeigt Ihnen in den nächsten Lernvideos, wie Sie Kunden durch Überzeugen führen können und gleichzeitig zu einem tollen Service-Erlebnis beitragen.