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What? Some customers can't tell Tom when the situation is completely clear. So like today. Tom tells a customer that a oil change must be made, because it costs a long-term damage to repair. But the customer is still trying to repair. Tom doesn't understand why. Tom is away from the customer, and is going to talk to Tom and is going to talk to Tom, which he has done with his wife Emma. Tom wanted to go to the next time. Emma asked him why it didn't happen. The answer was: Tom was at night's time. She asked again why. And Tom found out that he was late at work. As she asked Tom, he was late at work and as Emma then again after he was late at work, he knew Tom, that he was not able to do it, pünktlich on to stay. As his wife asked the fifth time why he asked Tom, that he is late to late in the bed. Seither geht Tom früher schlafen, schafft es so pünktlich aufzustehen, ist früher auf der Arbeit, kommt demzufolge früher nach Hause und kann endlich mehr Sport machen. Diese Gesprächstechnik nennt man das 5x Warum Fragen. Dabei stellt man die Frage nach dem Warum so häufig, bis sein Gegenüber einem den wahren Grund für das Problem präsentiert. That the technique works, he noticed in the conversation with his wife Emma. Therefore, his problem was solved. Therefore, he makes his questions five-by-why-fragment from now on to his clients. He achteth Tom on a friendly, friendly conversation to create and asks no one to ask the client as in a hurry. Tom knows, only then the clients are free and are cooperative and cooperative at the problem. Sometimes they didn't know the Kunden for their behavior, so like Tom, as he wanted to play more sports. Tom would be interested in the purpose of his customer the oil change. Now he knows Tom, how he should go, but the customer is already out. Help him and make him the 5x Why-Fragen question. Schreiben him your Why-Fragen question and ask him the answer. So you get a feeling for this conversation.
