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What? If Tom wants to his customers from a future task, he will do this through "What, how and what?" If he has already done something through and wants to explain his own business, he must go differently. Here is the AFN-Method. This is for "Action, Function and Nutzen". So Tom is the customer and gives him the feeling, in good hands to be. This happens in three steps. The first step is the action. Tom tells the customer soon, what the car should be done. He says then so many words like, they came to us because they had their behind the brakes. The second step is the function. Tom explains how the Reparature was done. He tells the customer what was done. He says, as we saw the behind the bremses, we saw the camera on the back. We saw the camera on the back. That was damaged. That was also a bit of a noise. We had the bremses. The third step is the use of the use of the customer. Tom tells the customer, which benefits it has for him. To clarify this, he says: "Our Reparature has not only the nerve-free Quietschen, but also the improved Reaction-Zeit of your bremses. And also the Lebensdauer of the bremses will be extended. The bremses could be used to use the bremses. Through the AFN-Methode can Tom his customers also then überzeugen, if the Reparation already done. And that can they also. Start them with a customer-auto, which is only a little repair. Such them at first, but not a customer-type type. Because this is a very slow and slow, and at the beginning, explain them with the AFN-Methode, it is a little bit slower. If you have a specific situation found, not you want to read what you want to say to the customer. If you want to hold the customer in the AFN-Chema. The important thing is to make you think of the client, but not to learn the client. That makes your customer very quickly and would feel like that. If you want to learn the AFN-Chema, you will learn how quickly you have the method and have been able to understand.
